Order ManagementInstagram & WhatsApp order management for Indian sellers
Stop shipping on fake payment screenshots.
OrderMatrix is an order management system built for Instagram and WhatsApp sellers in India. Capture orders, verify UPI payments, track dispatch, and issue GST invoices — free for 100 orders/month, no credit card required.
10-min setup · Hindi + English · Data stays in India
Ask on WhatsAppUPI screenshots verified before you ship.
Customers send a payment screenshot. You enter the UTR. We check it against every UTR in your account and flag duplicates. No more 'I already paid sir' scams.
- UPI payment recording with screenshot upload
- UTR duplicate check across all your orders
- COD tracking with reconciliation on delivery
Every part of your day, in one workspace.
We've worked alongside boutique owners, clothing brands and Insta-sellers to build the operations tool we always wished we had. No fluff, no module purchases — everything below is included on day one.
Stop reading 200 DMs. Read one inbox.
Capture orders from WhatsApp Business and Instagram — all into a single, sortable inbox with payment status, customer history, and delivery flags.
- Per-order activity timeline with team comments
- 5-stage pipeline: New → Confirmed → Processing → Dispatched → Delivered
- Internal team notes on every order — no more WhatsApp group chaos
Today's Pulse. Live. No refresh needed.
The dashboard reflects every order, payment, and dispatch the moment it happens. On Growth and Pro you unlock revenue trends, top customers, and the activity feed.
- Today's Pulse — orders, revenue, payments, dispatch backlog
- Revenue trends and order breakdowns (Growth+)
- Top customers, order trend chart, activity feed (Growth+)
Three steps from chaos to calm.
Most sellers are running by lunchtime on day one. No agency, no integrations team — just you and a clean dashboard.
Capture orders
Add orders from Instagram, WhatsApp, or offline — right into one clean inbox. Quick-add form: 5 fields, 30 seconds.
Manage team & payments
Assign processing team, accept UPI or COD, reconcile in real-time without spreadsheets.
Dispatch & track
Assign courier, enter AWB, and share dispatch details with your customer via one-click WhatsApp.
How to reduce RTO losses
Every returned order means a courier charge, wasted packing, and locked stock. Track who is returning — and why.
- Note the return reason: 'wrong size', 'fake UTR', or 'customer refused'
- Every customer's return history in one place — repeat offenders are visible
- Check payment status before dispatch — the most common cause of RTO
Honest pricing in rupees, not dollars.
Free forever plan — 100 orders/month, no card needed. Paid plans from ₹666/mo billed yearly (₹799 monthly).
- Up to 100 orders / month
- 1 seat included
- UPI, COD & payment screenshot tracking
- GST-ready invoices
- Products catalog with low stock alerts
- Dispatch & returns management
- WhatsApp manual share
- Email support
- Courier integrations — Starter+
- Extra staff seats — Starter+
- Returns / RTO workflow — Starter+
- Up to 500 orders / month
- 1 seat included
- UPI, COD & payment screenshot tracking
- GST-ready invoices with custom branding
- Products catalog with SKU and variants
- Dispatch & returns management
- WhatsApp manual share
- Email support
- Up to 1,500 orders / month
- 2 seats included
- Everything in Starter
- Advance bookings (pre-orders with expected dispatch date — perfect for fashion drops & festive collections)
- White-label invoices
- Revenue trends & analytics dashboard
- Top customers & activity feed
- Up to 5,000 orders / month
- 3 seats included
- Everything in Growth
- Customer source attribution & LTV
- Returns tracking per customer
- Priority response & dedicated onboarding
- Early feature access
Free vs Starter — what changes
Both plans include core order management. Here's what Starter adds.
| Feature | Free | Starter ₹799/mo |
|---|---|---|
| Orders / month | 100 | 500 |
| Seats included | 1 | 1 |
| UPI / COD payment tracking | ||
| GST-ready invoices | ||
| Custom invoice branding | — | |
| SKU & product variants | — | |
| Dispatch & returns tracking | ||
| Extra staff seats | — | ₹399 / seat |
| WhatsApp manual share | ||
| Email support |
Frequently asked.
Can't find your answer? Email us at [email protected] — we reply within one business day.
Har order ka logic. Start today.
Free plan — 100 orders/mo, no card, no time limit.
OrderMatrix is order management software built for Instagram sellers and WhatsApp sellers in India — for sellers in cities like Jaipur, Surat, Mumbai, Delhi, and Bengaluru who manage orders through DMs and chase payments through UPI screenshots. If you are tired of tracking orders in Excel and losing UTR numbers, OrderMatrix gives you a single workspace for everything.
Customer UPI and COD payments are recorded manually with UTR duplicate-check — no payment gateway is required for order collection. Dispatch is tracked by entering the courier name and AWB number per order; there are no courier API integrations. The software also handles GST-compliant invoices with your own branding, returns management, and a full customer database with order history.
The interface is available in Hindi, English, and Malayalam. All data is hosted in India. A permanent free plan is available with no credit card required — up to 100 orders per month. Paid plans start at ₹799/month.